“外卖骑手能屏蔽顾客了”，网友热议

景点排名 2025年10月14日 06:51 0 aa

近日，有网友在社交媒体发帖称美团外卖骑手能屏蔽顾客了。10月11日，一名美团骑手也证实确实收到了该消息。

A Meituan rider confirmed on Saturday that he had received a notice about a new feature allowing delivery workers to block customers.

来源：CFP

相关页面信息显示，为了维护伙伴们的权益，美团目前已在晋江、绍兴等7个城市试点上线了骑手评价用户和骑手屏蔽用户功能，订单结束后的48h内可在订单页评价用户。

如果遇到顾客辱骂、恐吓威胁等场景，可在评价页面勾选“不再为该顾客送餐”快捷屏蔽用户，或在骑手APP中接单设置页面接单工具模块屏蔽顾客中选择顾客进行屏蔽，相关证据经过审核后，最多可同时保持屏蔽两个用户。

According to information on the app, Meituan is piloting the feature in seven cities, including Jinjiang city, Fujian province and Shaoxing city, Zhejiang province. It enables riders to rate and block customers within 48 hours of completing an order. If riders encounter verbal abuse or threats, they can select "Do not deliver to this customer again" or block specific users through the app's settings. After verification, each rider can block up to two customers at a time.

对此，美团骑手客服人员表示，这是最近新增的功能，具体以页面显示信息为准，如果有屏蔽用户需求，可以在APP接单设置页面选择订单屏蔽顾客，设置后365天之内不会接到该用户的订单。客服表示这一功能目前已在多个城市开放，后续也会进一步推广，但不确定具体时间。

A Meituan customer service representative also confirmed the rollout, saying riders can block customers via the app's order settings page. Once blocked, a rider will not receive orders from that customer for 365 days. The feature is already available in several cities and will be expanded to more locations, though no specific timeline has been announced.

该功能引发网友热议，不少网友表示“就应该这样，外卖员也有选择权”。

The new policy has sparked heated discussions online. Many netizens have expressed support, saying delivery workers should have the right to choose their customers.

还有网友认为，“最多只能屏蔽两个太少了。”

不过，也有人表示该功能作用有限，“最终会安排其他骑手接单”。

Others argued that allowing riders to block only two users is too limited, while some questioned its effectiveness, noting that blocked orders would simply be reassigned to other riders.